App Terms of Use
Acknowledgment and Acceptance
The use of the MyBlue App and North Central RTD Services is governed by the terms and conditions outlined below.
These terms are subject to change and will be updated by North Central RTD as needed. By downloading the App and/or using MyBlue, a User is taken to have accepted the terms and conditions in their entirety and a contractual relationship is formed between the User and North Central RTD with respect to complying with the Terms and Conditions. A User is responsible for their compliance with these terms and conditions (including any updated versions).
PLEASE ENSURE YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS FULLY BEFORE USING THE APP OR MYBLUE SERVICES.
If a User does not agree to these terms and conditions they must not use the service or the App. These terms and conditions supersede any prior arrangement between the User and North Central RTD. North Central RTD may at any time update these terms, cease offering some or all of the Services or terminate the contractual relationship established above. Amendments to these terms and conditions will be published on the North Central RTD website and continued use of the App or MyBlue Services by the User is taken as acceptance of the amendments.
Users will require their own internet connection to use the application and will be responsible for any associated costs of data use. Users are responsible for enabling notifications from the MyBlue App to ensure Users receive confirmation of the Booking, notification in relation to their trip, as well as any other updates or notifications from their Provider and/or North Central RTD. Users may choose not to enable notifications, however by doing so, User acknowledges that their use of the App may impact their use of the Services.
Definitions
In these terms and conditions, the following terms and definitions apply unless otherwise stated:
“App” means the MyBlue customer application available for download from the Google Play and Apple iTunes stores.
“Associated Parties” include Provider’s related entities including collaborating agencies and transportation Providers.
“Booking” means a confirmed agreement for Provider to pickup the User at a scheduled time and location and transport the User to an agreed location.
“Operator” refers to North Central RTD (RTD) or collaborating entity who operates a Vehicle to provide transportation service to customers within the service region.
“Passenger” means anyone using the RTD Services regardless of whether or not they are the User of the MyBlue App.
“Provider” means North Central RTD or collaborating entity that provides transportation Services to Users.
“Services” means the provision of On Demand transportation service provided by a North Central RTD Provider within a dedicated service region and available to be booked by the User and also includes the RTD’s Microtransit and ADA Paratransit Services.
“User” means any individual that downloads the App and/or uses the Services.
“Vehicle” means any Vehicle used by Provider to provide transportation Services.
Description of Services
The MyBlue service is a first-come, first-served on demand transit and complementary paratransit service that is made available within some of the RTD’s service areas. Users may manage trip reservations and fare payment through the North Central RTD MyBlue mobile application. MyBlue is a shared ride service and Passengers may have to share Vehicle space and trips with other Passengers to optimize the efficiency and maximize the use of the service. Shared rides may extend the travel time of Passengers and all Passengers should plan accordingly.
Account Requirements
To access the Services, Users will need to create an account in the App or through North Central RTD dispatch. The App accountholder must be 18 years or older. If the User of the App is under 18 years of age, you represent and agree that you give legal consent as parent or guardian to the child or family member between the ages of 13 and 18 to access the App and use the Service.
The creation of an account will require the provision of personal information and payment methods. Provider will treat all personal information provided by the User in accordance with our Privacy Policy.
By becoming a User, individuals warrant that they have the right, authority, and capacity to enter into and abide by these terms and conditions.
NORTH CENTRAL RTD DOES NOT WARRANT THAT THE APP OR THE SERVICES WILL BE ACCURATE, RELIABLE, SECURE, ACCESSIBLE OR FREE FROM ERRORS OR DEFECTS. IT IS THE RESPONSIBILITY OF THE USER TO INVESTIGATE WHETHER USE OF THE SERVICES WILL MEET THEIR REQUIREMENTS.
Bookings
Trips can be booked by using the MyBlue App or by calling North Central RTD Dispatch at (866) 206-0754.
TO BOARD VEHICLE, USERS MUST HAVE A BOOKING – Vehicle drivers will not, under any circumstances, pick up Passengers hailing Vehicles or Passengers who have not booked a trip in advance, through the App or by phone.
When Booking a trip, please have the following information ready:
- Your name and phone number.
- The date for which you wish to schedule the trip.
- The origin, destination, and desired time of your trip. If needed, schedule your return trip at the same time you make your initial trip reservation. Specific information on which building and/or entrance you wish to use.
- Any special needs you may have, such as a mobility device, visual impairment, etc.
When is a booking made?
A Booking is made upon confirmation from the Provider and notification of the estimated pick-up time is provided. Until a User has received this notification, no Booking has been accepted by Provider.
Provider reserves the right to refuse ride to Users who do not have evidence of their Booking in the form of either (i) a printed paper confirmation; or (ii) an App confirmation on their mobile phone which can be displayed to the Operator upon pickup.
When will my ride arrive?
You must be ready for your booked ride anytime between 15 minutes before and 15 minutes after your scheduled pick-up time (“Estimated Window”). Once the Vehicle arrives, it cannot wait more than five minutes before proceeding to the next booked customer. If the Vehicle must leave without picking you up, your trip will need to be rescheduled using the App or by calling dispatch. Every effort will be made to work you back into the schedule however, this may not always be possible. It is the responsibility of the User to be ready and waiting for their pick up in the Estimated Window surrounding their scheduled pick up time.
Children Travel Policy
All children, regardless of age, must be able to be safely secured by standard safety belts or shall be secured by the adult accompanying them using a legally compliant car seat or carrier. The RTD will not assist in the installation and removal of car seats and the User accepts full responsibility for the proper securing of children. Passengers under the age of 13 years old must be accompanied by an adult.
Children 13 years and older can be a User of their parent or legal guardian’s App and travel independently with their parent’s consent on the application. If traveling independently, we highly recommend the Booking is made on the phone or device they will be traveling with, to ensure they receive notifications about their trip. If a minor is traveling independently the parent or legal guardian agrees to be bound by the minor User’s use of the App and service. See Also the RTD’s Microtransit and ADA Paratransit Policies & Procedures.
Multiple Passengers
Users must identify, at the time of Booking, if additional Passengers will be accompanying the User. User acknowledges that failure to notify Provider at the time of scheduling the Booking of additional Passengers entitles Provider to refuse service to the additional Passengers and/or cancel the Booking in its entirety. There may be a fee for each additional Passenger accompanying the User. Because the service includes ride sharing Passengers should be aware that they may have to share a Vehicle with others and may be routed to their destination based upon the needs of other Passengers and the RTD.
Seat Allocation and Use of Seat Belts
The Services currently do not provide for specifically allocated seating and it is therefore the responsibility of the User to select an available seat upon boarding the Vehicle. Provider requires all Passengers to wear seat belts when using the service. The safety of the Passenger, including the use of seatbelts, is the responsibility of the Passenger in all circumstances.
Wheelchair Securement
See the RTD’s Microtransit and ADA Paratransit Policies and Procedures a copy of which are posted to the RTD’s website at NCRTD.ORG.
Portable Oxygen
See the RTD’s Microtransit and ADA Paratransit Policies and Procedures a copy of which are posted to the RTD’s website at NCRTD.ORG.
Service Animals
See “Animals on the District’s Public Vehicles” policy at NCRTD.ORG.
Changes to Booking
Trips can be canceled through the MyBlue App. If you cancel your trip more than 60 minutes ahead of your scheduled pick-up time, you will be refunded in full. If you cancel your trip less than 60 minutes before your scheduled trip, or do not show up at the Estimated Window, you will not be refunded your fare.
If a User cancels more than three times within a three week period without notifying Provider in advance, the User’s Services may be suspended and User may not be able to book On Demand trips in the future.
Fares and Charges
Fare for Services are displayed on the App at the time of Booking. Fares are charged based on the miles of the trip. Fares are determined by North Central RTD and may be changed from time to time – current pricing will be available on the North Central RTD website and in the App prior to Booking a trip.
Payments will be processed in accordance with the method of payment selected at the time of Booking by the User. Users who opt to pay fare at the time of boarding must have exact fare. Operators cannot make change and do not carry cash. Failure to pay for Services when they become due and payable will entitle Operator to cancel the Booking and/or refuse transportation to the User.
Complaint Procedures
Users who wish to file a complaint regarding service provided by the Provider can do so by contacting North Central RTD. Contact information is as provided below:
Privacy Policy
Use of the application may require individuals to disclose personal information when creating their User profile. The application will also collect information about the User’s use of the Services, including trips booked and payments made. Any personal information received by Provider will be treated in accordance with our privacy policy. Users are responsible for any personal information they disclose to third parties through their use of the application.
In addition, the personal information of a User may be provided to third parties, Associated Parties, as well as Provider’s insurers and external legal advisors, in the event of a claim or accident.
The information and data from these Services may be used to generate anonymized and aggregated statistical and analytical data to be used for the Provider’s internal research and product development.
Personal information (information about Passengers) collected from Users, such as name, date of birth, contact details, or sensitive personal information (including information about mobility/accessibility requirements) collected by Provider may be disclosed to collaborating agencies in order to provide transportation Services to the User.
By using the Services provided by the Provider, Users consent to the collection, use and disclosure of their personal information in the manner outlined above.
Ownership and Intellectual Property
All intellectual property rights including but not limited to copyrights, trademarks, and common law trademarks which are associated with the Services (“Intellectual Property Rights”) are owned by North Central RTD unless otherwise specified. In accordance with these Terms and Conditions, User is granted a revocable, non-perpetual, non-exclusive license to use the App for the purposes outlined above and no other purpose.
Any material or data (other than personal information) uploaded by the User will become the property of North Central RTD. This includes but is not limited to feedback comments, ratings of Operators or Services and promotional materials uploaded onto social media sites or otherwise associated with the Services. By uploading any images or other materials to the application, User assigns all rights in such material to North Central RTD and acknowledges that all use of such material shall inure solely to the benefit of North Central RTD.
Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, PROVIDER AND ITS ASSOCIATED PARTIES ARE NOT LIABLE FOR ANY LOSS (INCLUDING DIRECT OR INDIRECT LOSSES, DAMAGE, LIABILITY OR EXPENSES) CAUSED BY OR CONTRIBUTED TO BY THE USER’S USE OF THE APP OR THE SERVICES.