Two types of service will be available:
Subscription and Reservation:
Subscription service will be offered for any trip that occurs every week, originates and terminates at the same scheduled location, at the same hour each day. Requests for subscription service must be made at least one (1) day prior and up to four (4) days in advance.
Monday - Friday: 7:00 am - 10:30 am and 2:00 pm - 6:00 p.m.
Reservation service will be available to all for any trip. Requests for reservation service may be made at least one (1) day prior and up to four (4) days in advance. However, single trip reservations may be made up to one (1) hour in advance on the same day where space is available. NCRTD will be taking reservations from 6:00 a.m. to 3:00 p.m. Monday through Friday. Reservations for service on Monday or the day after a holiday, shall be received on the NCRTD’s voice messaging service. Whenever possible, a return trip will be scheduled.
There is no fare for Dial-a-Ride service.
Hours and Days of Service:
The Dial-A-Ride service shall operate from 7:00 am - 10:30 am and 2:00 pm - 6:00 pm, Monday through Friday. No Saturday or Sunday service is provided at this time. Service is not offered on the following holidays: New Year’s Day, Dr. Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after, Thanksgiving, Christmas Eve Day and Christmas Day.
In the unlikely event of service cancellation due to inclement weather, NCRTD personnel will attempt to contact all
scheduled passengers at the telephone numbers provided when the reservation was made.
Riding Dial-a-Ride Service:
Dial-A-Ride passengers should be ready to go ten (10) minutes before the scheduled pick-up time. NCRTD will make every effort to arrive as close to the scheduled pick-up time as possible. However, NCRTD may arrive up to ten (10) minutes before or twenty (20) minutes after the scheduled pick-up time. If a passenger knows that he/she will be detained during a medical appointment, the passenger should call NCRTD at 866 206 0754 as soon as possible.
Paratransit Door-to-Door service will also be available within the Dial-A-Ride area, and a pre-approval application process is required. There is no fare for qualified Paratransit Door-to-Door service within the Pojoaque/Nambé Dial-A-Ride area.